User Interface
Designing for voice differs from traditional UX
A really interesting article looking at the complexities of Conversational (CUI)
Research
Signaling a process change with a discovery phase
How to get employees onboard with an organisational change.
10 Practical tips for increasing the impact of your research insights
Some great tips here for anyone that has to present, or report on, research findings.
The Star Wars guide to NPS
A novel interpretation of the benefits of NPS and how to learn from the findings.
Strategy
Searchers and Browsers: the personality types of UX
Understanding the differences and why users may be one way inclined will help you create better experiences but also glean some useful.
WeChat: China’s Integrated Internet User Experience
An interesting piece of research going into detail on actual usage rather than the usual round-up of features.
The brain science of buying
"For a particular buying decision people make either a goal-directed value decision in one part of the brain OR they react with habit from a different part of the brain, but not both at the same time" Learn more in this slideshare presentation