User Interface
Hamburger menus and hidden navigation hurt UX metrics
A nice piece of quantitative for the use of the Hamburger. Also a good case study to keep in your back pocket for those 'Usability vs Creativity' battles.
Prabros - Rethinking the chat interface
A great case study and visuals for a revamp of the standard chat window.
B2B Product Specifications Guidelines
A pretty thorough look at detail pages for B2B sites and an insight into how much they differ from the B2C equivalent.
Research
From touchpoints to journeys: Seeing the world as customers do
Starts slowly but has some good insights and case studies.
Building better CX through ethnography
An in depth and thoroughly insightful article looking at the benefits of ethnographic studies. Great for anyone new to the methodology.
Strategy
Why is your website redesign not performing as it should?
Some interesting stats and suggestions as to why a site redesign is not always the right option.
Content
Card descriptions: Testing the effect of contextual information in card sorts
Do you ever use descriptions on your cards? If so, here's some guidance on how to use them and what to avoid.
Relationships
How I taught Information Architecture to aspiring UX Designers
A good example of how to explain IA to those with little knowledge. You probably wouldn't train a client but you may need to explain the concepts in detail to achieve buy-in.