Strategy
Usability lessons to Improve Self-Service
Nice to see an article that praises an organisation for their usability rather than berating it. Being a user of this site myself I can happily back up the authors positivity.
Swipe, Tap, Tweet. The new UX of payment
An interesting review of the past and present Payments landscape
Product / service design
Digital product design principles
Here's one for your wall. A great concise list of principles that we all should consider at the beginning of each project.
Product principles: read receipts
A case study on the use of read receipts over at Intercom. A brave statement and one certainly in the best interest of the user, plenty of other businesses/s should take note of this.
Content
Cringeworthy words to cut from your online copy
Quick and easy read and oh so true. This subject is definitely one entry in my 'top ten most hated' list.
Accessibility
The accessibility mindset
A good refresher on the subject of Accessibility and helps reinforce the notion that it can be an inexpensive process when considered at the right time.
Relationships
26 Experts on what makes an exceptional UX manager
Many different, and interesting, views here that any aspiring or practicing manager should have a look at